The Ion Bath Platinum & Gold Edition are warranted to be free from defect in material and workmanship for a period of three (3) years for parts, labor. The battery is warranted for only 1 year.
If you are experiencing any problems with your IONBath, please give us a call at (888) 900-2644 or (760) 208-2729.
During the warranty period, our technician will repair or replace at our option, without charge. We will return all repaired or replacement products in working condition.
The warranty does not cover instances involving or damages resulting from:
- Product that has been subjected to misuse, accident, shipping or other physical damage, abnormal operation or handling, neglect, fire, water or other liquid intrusion.
- Product that has been damaged due to repair, alteration or modification by anyone other than our authorized service representative.
- Use of an unapproved battery charger.
- Product whose warranty stickers or product serial numbers have been removed, altered, or rendered illegible.
Unused Arrays are backed by a 30 day money back guarantee on your initial purchase. A 10% restocking and processing fee will be applied to all approved returns.
- Obtain an RA# by calling our office at (888) 900-2644 or (760) 208-2729.
- Write the RA# on the outside of the box and include your contact details in the package.
- Ship to: East-Lab LLC
1759 Oceanside Blvd C177
Oceanside, CA 92054 USA
- Shipping charges for returns are your responsibility.
- Refunds will not be made until we receive the approved return item/s and they been examined for any damage. You will be notified of any damage observed prior to the refund.